|
Responsibilities of technology point person:
1. Serve as primary conduit for technology related communication between organization and LINC.
2. Act as first source of technology support and information for members of organization.
3. Train new staff on any aspects of organizational technology as per their job description and responsibilities.
4. Maintain technology related documentation, as follows:
* technology binder with all relevant technical documentation, including but not limited to necessary passwords for web host, email accounts, server accounts (including root password), firewall/router administration, etc.
* up to date list of DSL and dial-up account providers, including technical support numbers where available.
* up to date list of ip addresses of all computers, firewall/routers, printers and other devices connected to organization's local area network (LAN).
* up to date list of URL's to access configuration interfaces for all relevant devices connected to LAN.
* list of software installed on all computers owned by the organization. Also maintain file of all software licenses for any software owned by the organization.
* documentation of office procedures for adding new users to email and/or network accounts, back-up process, and database maintenance.
Tech Contact Binder:
Your binder should have at least four sections. Keep it up to date because we will ask you to refer to it when you call for support. The less your binder looks like our binder, the harder it is for us to point you in the right direction. The binder helps keep information consistent when you pass the reins to a new tech contact, and you will probably find that there are details of your system that you need to know only very rarely, so keeping careful records will save you from scratching your head wondering how on earth you dealt with this issue last time it came up 18 months ago.
Section 1: Your Setup
Who is your Internet Service Provider, how do you contact them and what is your plan called? Make an note here when you contact them, with the date.
What is the layout of your internal network? What operating system is each machine running? Do you have a file server or extra servers running? How do you access those? What are the printers called and how do you access them?
Section 2: Troubleshooting Worksheets
Keep a blank copy of the troubleshooting worksheet and printouts of any past troubleshooting worksheets for reference.
You might also find it helpful to keep a troublshooting journal in the binder for problems that don't warrant the whole worksheet. Keep track of the date, the problem and how you solved it, just for your own reference.
Section 3: Manual
This would be the manual section. Tech tip on turning over the reins right on top, along with resources you'll need to explain how your database or email section works. Manuals that you may have printed or been given by consultants should be filed here.
Section 4: Tech Plan
You should have a copy of your organizations technology plan and any relevant assessement forms cloase at hand in this section.
Your organization is responsible for maintaining records relating to your network, preferably in a tidy technology binder that you can reach for when you call us for support.
|
